Return & Refund
We hope that you will be happy with your purchase, but if for any reason you are not, we have a Returns Policy in place.
If you are not completely satisfied with your purchase from us you can return the goods within 7 days of receipt of your order for either an exchange or refund guaranteed within 30 days of cancellation. This applies to the purchase of a single chair - if you are unsure and want to order a larger quantity then please order one chair initially to try it out.
If you contact us within 7 days all we ask is that your purchase is returned to us in perfect condition and in the original packaging - at your cost. If you are not able to arrange a suitable carrier then we can do this for you but will charge you before the chair is collected. Goods cannot be returned to us without our prior approval.
Goods that are made to order to your requirements such as non-standard fabrics or colours and are not stock items cannot be returned; these items will be marked on your invoice.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
We promise to handle any problems you may have promptly and fairly, always acknowledging a complaint within two working days and always notifying you of the timescale involved and of our progress.